Services

Operational systems built to run your business.

Black Gekko delivers infrastructure-first automation for SMB teams. We design reliable workflows, connect your tools, and build the operational backbone that keeps leads moving, schedules full, and customers informed.

This is not generic AI. It is durable systems architecture with clear ownership, monitoring, and practical outcomes your team can trust every day.

Request a consultation View case studies

Infrastructure: Documented systems, reliable integrations, and resilient data flow.
Workflow design: Clear states, handoffs, and automation triggers that match how teams work.

Operations console

Lead-to-schedule flow

Stable

Inbound lead capture

99% routed

Scheduling automation

6 min avg

Triggers

Calendar

Confirmation

Client communication

Unified inbox

SMS Email Chat Voice

Reliability

Monitoring, alerts, and change control baked into every automation.

Outcomes

Faster response times, fewer dropped leads, and steady delivery.

Services · Systems

Operational systems built to remove friction

Each system is designed around your actual processes—clear inputs, predictable actions, and measurable outcomes.

Inbound → Qualified

Lead automation

Capture, route, and prioritize new inquiries automatically so no request sits idle or untracked.

Form & phone → enrichment → assignment

Missed → Recovered

Missed-call recovery

Instant follow‑ups by SMS and email with context, keeping prospects engaged without manual outreach.

Call event → message → booking path

Pipeline → Action

CRM workflows

Consistent stage movement, reminders, and handoffs so your CRM reflects reality in real time.

Stage shift → tasking → update sync

Availability → Confirmed

Scheduling systems

Automated booking flows with confirmations and reminders that reduce no‑shows.

Rules → booking → reminders

New client → Live

Client onboarding

Structured intake, document capture, and kickoff steps that keep every new client on track.

Intake → approvals → activation

Requests → Resolved

AI assistants

Task‑level assistants that answer routine questions and move work forward with guardrails.

Prompt → action → log update

Ops → Automated

Internal operations automation

Reduce repetitive admin work with reliable handoffs, approvals, and internal status tracking.

Trigger → workflow → confirmation

Data → Clarity

Reporting and dashboards

Daily operational visibility with clean metrics, exceptions, and decision‑ready summaries.

Sources → metrics → weekly review

WORKFLOW DIAGRAMS

Practical automation systems that move work forward.

Each workflow is built as a calm, auditable system — clear handoffs, consistent responses, and no missed steps.

Inquiry Intake → CRM Routing

Lead flow

Web forms, chat, and inbound calls consolidate into a single intake layer. The system validates data, enriches records, and routes by service line.

Web

Intake

CRM

Chat + SMS

↘

Service Queue

Customer Communication Loop

Messaging

Automated touchpoints keep clients informed. Human follow-ups happen only when the system detects a stall or needs approval.

New request detected 00:00

Auto-confirmation + next steps 00:02

Human reply if no response 24:00

Scheduling + Internal Task Orchestration

Scheduling locks in availability, while internal tasks cascade across teams — prep, delivery, QA, and follow-up — all tracked in a single operational board.

Automation board

Schedule locked

Calendar sync + resource check

→

Prep tasks

Inventory, docs, assignments

→

Completion + QA

Photo check, invoice trigger

Request a workflow review See operational case studies